AI System
Customer-Support Agents
Triage, tier-1 responses, and structured human handoff — designed around your actual support motion.
Support volume follows a long tail: a small number of question types account for most inquiries. AI agents are excellent at those. The remaining tail — nuanced, edge-case, or emotionally sensitive requests — should always route to a human, immediately, with full context.
What we deploy
- Grounded FAQ responses (never fabricated).
- Ticket categorization and routing.
- Escalation triggers based on sentiment, complexity, or explicit request.
- Handoff with full conversation history to the human agent.
- Quality metrics: resolution rate, escalation rate, and correction rate.